Refund Policy
Cancellation & Refund Policy
Last Updated: 19/03/2026
This Cancellation & Refund Policy (“Policy”) governs the terms under which services provided by Wixdox (Wix Dox Business Solutions Private Limited) are cancelled and/or refunded. By engaging with our services, you agree to the terms outlined below.
1. Scope of Services
Wixdox provides digital services, including, but not limited to:
Due to the nature of these services being customized and time-intensive, this Policy is strictly enforced.
2. No Refund Policy (Primary Clause)
All payments made to Wixdox are non-refundable once the project has been initiated.
This includes, but is not limited to:
Once work has commenced, resources have been allocated, and time has been invested, refunds will not be issued under any circumstances except as explicitly stated in this Policy.
3. Cancellation by Client
Clients may request cancellation of services under the following conditions:
Before Project Start:
If the project has not yet started, cancellation may be accepted.
A processing fee of 20% of the total project cost will be deducted.
Remaining amount may be refunded within 7–10 business days.
After Project Start:
If the project has already started, no refund will be provided.
Any completed work will be delivered to the client upon request.
4. Cancellation by Wixdox
Wixdox reserves the right to cancel a project under the following conditions:
In such cases:
5. Refund Eligibility (Exceptional Cases Only)
Refunds may only be considered under exceptional circumstances:
Any approved refund:
6. Milestone-Based Projects
For projects divided into milestones:
7. Revisions & Dissatisfaction
We strive to ensure client satisfaction through:
However:
8. Third-Party Costs
Any third-party services or tools purchased on behalf of the client are non-refundable, including:
9. Chargebacks & Disputes
Clients agree not to initiate chargebacks without contacting Wixdox first.
Any unauthorized chargeback or dispute may result in:
10. Contact Information
For any cancellation or refund-related queries, please contact:
Email: info@wixdox.com
Phone: +91 8826768841
11. Policy Updates
Wixdox reserves the right to update or modify this Policy at any time without prior notice. Updated versions will be posted on the website with the revised date.
By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
